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Return Policy

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Overview

At Kindcustomshop, we are committed to providing exceptional photography services and ensuring your complete satisfaction. This Return Policy explains our policies regarding refunds, revisions, and satisfaction guarantees for our photography services.

Photography Services

Due to the custom nature of photography services, our return policy differs from typical product returns:

  • Photography services are considered rendered once the session is completed
  • Digital images cannot be "returned" once delivered
  • Refunds are handled on a case-by-case basis depending on circumstances
  • We are committed to working with clients to address any concerns

Satisfaction Guarantee

Your satisfaction is our priority:

  • We will work with you to ensure you are happy with the final images
  • Minor retouching adjustments are included at no additional charge
  • If you are not satisfied with the results, please contact us within 7 days of delivery
  • We will discuss options to address your concerns, which may include additional edits or partial refunds

Refund Eligibility

Refunds may be considered in the following situations:

  • If we cancel the session due to unforeseen circumstances
  • If technical issues result in unusable images due to our error
  • If the service was not delivered as agreed in the booking contract
  • If you cancel within the timeframe specified in our Terms of Use

Refunds are not provided for:

  • Client dissatisfaction with their personal appearance in photos
  • Changes in personal circumstances after the session
  • Subjective preferences regarding artistic style after delivery
  • Late cancellations made less than 7 days before the scheduled session

Physical Products

For physical products such as prints, albums, or framed photographs:

  • Items damaged during shipping will be replaced at no charge
  • Returns due to printing errors or defects are accepted within 14 days of receipt
  • Custom products may not be returnable unless there is a defect or error on our part
  • Contact us immediately if you receive a damaged or defective product

Revision Requests

We offer revision options for delivered images:

  • Minor adjustments (brightness, contrast, cropping) are included
  • One round of revisions is typically included in the service price
  • Additional extensive editing may incur extra fees
  • Revision requests must be submitted within 14 days of delivery
  • We will discuss feasibility and any additional costs before proceeding

Refund Process

If a refund is approved:

  • Refunds will be processed within 7-10 business days
  • Refunds are issued to the original payment method
  • Processing fees may not be refundable
  • You will receive confirmation once the refund has been processed

Dispute Resolution

If you have concerns about your photography service or believe you are entitled to a refund:

  • Contact us immediately to discuss the issue
  • Provide specific details about your concerns
  • We will review your case and respond within 3 business days
  • We are committed to finding a fair and reasonable solution

Contact Us

For questions about returns, refunds, or to request a revision, please contact us:

Kindcustomshop
805 3rd Ave 2nd floor
New York, NY 10022, United States
Phone: +12127534671
Email: info@kindcustomshop.cv